Frequently Asked Questions

What number do I call if my appointment was missed?
  • For appliance repair:
    Call us at 1-844-389-5697. We’ll do our best to reschedule a time convenient for you or have your local service unit contact you for rescheduling.
  • For home improvements, or heating and cooling repair:
    Call us at 1-800-504-1897 or contact us via email at
How do I reschedule an appointment?
  • For appliance repair:
    To reschedule a missed or canceled appointment, you can:
    1. Call us at 1-844-389-5697 and we’ll help you reschedule your appointment.
  • For heating and cooling repair:
    Call us at 1-800-504-1897 and we’ll be happy to help with your appointment.
  • For home improvement consultation:
    Call us at 1-800-504-1897 and we’ll reschedule your free in-home consultation.
My parts have arrived—now what? Will I be charged, in addition to the initial service call fee?
No. Once your parts have arrived, we’ll let a technician know your parts have arrived and the service can be completed. You won’t be charged for the second service visit.
Where can I purchase parts for a repair?
To search for parts, buy parts or view repair outlines for your apparatus, visit or call iRepairmart Parts Direct at 1-844-389-5697 to talk with a Parts Direct Specialist. You'll require your model number and serial number. You can locate the model number on the machine's model plate; for demonstrate numbers on different sorts of items, check the proprietor's manual.
What’s the best way to get the soonest appointment—by calling, or scheduling online?
You’ll get the same appointment availability, regardless of whether you book online or call.
How do I schedule an annual Preventive Maintenance checkup?
To schedule an annual Preventative Maintenance checkup on your appliance, call us at 1-844-389-5697 and we can schedule it for you.
The website claims the service I need is not available in my area. What can I do?
Call us at 1-844-389-5697 and we’ll assist you with getting the service you need.
Do you match competitors’ prices?
Yes, we price match Lowe’s and Home Depot on new heating and cooling systems—including both product and installation. Exclusions apply. All other services are not price-matched by iRepairmart.
What does the Protection Agreement cover?
iRepairMart Protection Agreements seek to provide you with the best coverage in the industry. If it breaks, we'll fix it. You're covered for manufacturer's defects, normal wear and tear and cosmetic defects and you'll receive unlimited service and no deductibles or fees.
How will my appointment be confirmed if I schedule it online?
  • For appliance and heating and cooling repairs:
    You'll get a few affirmations for your repair arrangement. To start with, we'll send an affirmation number by means of email (and content, in the event that you've picked into text-based notifications) when you book your administration on the web. One day preceding your booked repair, you'll get an update by email and either content or telephone call. At that point upon the arrival of your administration, you can visit the Order Detail Page to see a refreshed two-hour window. At long last, your professional will get in touch with you when while in transit to your home.
  • For home improvements:
    Once you provide your contact information, you’ll receive a call from our team to talk with you about your home improvement project and schedule your free in-home consultation.
How do I schedule multiple appointments?
You can schedule multiple appointments Call Us; you simply need to schedule each appointment separately. Or you can call us at 1-844-389-5697 and we’ll schedule multiple appointments for you.
If I schedule multiple appointments, how will I be charged?
It depends upon the kind of administration. On the off chance that the apparatuses are in a similar item classification (e.g. washer and dryer), you'll be charged the maximum for the primary machine, at that point a markdown of up to half will apply toward whatever remains of the apparatuses. On the off chance that the machines are not in a similar item classification (e.g. washer and range), you'll be charged the maximum for each.
For home change items and activities, we offer in-home counsels, which are in every case free.
What if you repair my appliance and the same problem occurs? Will you charge me to come out a second time?
If within 90 days from the appointment date of your iRepairMart in-home repair, your device fails to work for reasons related to the original repair service when used normally in agreement with manufacturer strategy, we will change any parts that unsuccessful due to defects in the material or workmanship and perform any labor related to the original repair free of cost. Excludes damage caused due to service provided by any party other than iRepairMart.
Do you repair products that weren't purchased at iRepairMart?
Yes. We service nearly most major brand appliances, no matter where you bought it.
I just bought a new home. Can you come out and inspect my appliances?
Yes, we can. Just call us at 1-844-389-5697 so we can set up an appointment.
Can I use Shop Your Way (SYW) points for my service call or home improvement project?
At this time, you can’t pay for service calls or home improvement projects with SYW points; however, you can earn points on service and home improvement. These points can help you achieve Gold or Platinum member status, allowing for special benefits and privileges.
Not a Shop Your Way member or want to learn more? Call us today.
What payment methods can I use for my repair service?
Credit card ( MasterCard, Visa, MasterCard, American Express, Discover Card), iRepairMart gift card and personal checks (with proof of valid driver’s license available for technician to view on day of service).